Problems with designs after adding silkscreen images

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dmg6768
Posts: 3
Joined: Wed Mar 12, 2014 12:16 pm

Problems with designs after adding silkscreen images

Post by dmg6768 »

Hello,

I've been running into a problem lately that's been very frustrating. I've begun building a box, and noticed that every time after adding graphics to the box and saving the file, when I try to go back to re-open the file I get an error saying I/O error failed to open.

When trying to add pictures and using the silkscreen option, I add the picture and the program seems to hang up while trying to add the image. If i click anywhere on the page it gives me the option to add another image, while never adding the first image.

So to work around this, I started using direct digital printing. This works fine until I save the project and try to re-open, where it gives me the errors.

I'll attach my last file that I cannot open.

Thank you.

dmg6768
Posts: 3
Joined: Wed Mar 12, 2014 12:16 pm

Re: Problems with designs after adding silkscreen images

Post by dmg6768 »

After going back and doing things in a different order. I noticed that when I add text, then save and try to re-open is when I am having the problem.

dronne
Posts: 353
Joined: Wed Nov 18, 2009 10:54 am

Re: Problems with designs after adding silkscreen images

Post by dronne »

Hello,
I am sorry you are having trouble, there have been a few issues like this with the latest release. I believe we are almost through fixing them, but would like to verify that your file is not going to have any more issues.

The file does not seem to have attached properly, or at least I cannot find it. Could you email it to dronne@protocase.com please?

Thank you,
--Douglas Ronne
--Douglas Ronne
Lead Developer

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