Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

For general Protocase Designer questions. Anything and everything about Protocase Designer except support questions.

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mpyne
Site Admin
Posts: 101
Joined: Mon Nov 14, 2016 11:15 am

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Post by mpyne »

Hello Ti-Paul,

I really thought we had this solved. I'll be looking into the linux build to day and get back to you.

Thanks for the heads up.

Matt

mpyne
Site Admin
Posts: 101
Joined: Mon Nov 14, 2016 11:15 am

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Post by mpyne »

Can you post any errors in the debug.0.log here. It's normally found in ~/ProtocaseDesigner/

I tried a vm and got stuck but I think it had to do with my setup of the vm. I believe we have an issue 3rd party library, Jogl, that we use in PD. Maybe try different versions of it. Am personally going to try this next.

Thanks,
Matt

Ti-Paul
Posts: 3
Joined: Fri May 07, 2021 8:31 am

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Post by Ti-Paul »

Thanks Matt,

Here's the debug.0.log in attachment.
Attachments
debug.0.log.zip
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trungdok
Posts: 1
Joined: Thu Jun 17, 2021 1:58 pm

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Post by trungdok »

I have the same issue running on Red Hat Enterprise 7.8, using the included jre.

mpyne
Site Admin
Posts: 101
Joined: Mon Nov 14, 2016 11:15 am

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Post by mpyne »

Hello trungdok,

We just made an update to the Linux build. This build has a fix for ubuntu 20.04 and should work. Try the latest version and if you don't mind I would like to know if it works or not. :)

Here is the download. https://www.protocasedesigner.com/downl ... p?format=5

Another thing, you may need to uninstall. Here are the uninstall instructions.

Default PREFIX: /usr/local/
Replace all instances $PREFIX with what you entered when installing the software.
rm -rf $PREFIX/bin/ProtocaseDesigner.sh
rm -rf $PREFIX/share/Protocase\ Designer\
rm -rf $PREFIX/lib/Protocase\ Designer\
rm -rf ~/ProtocaseDesigner\

Thanks,
Matt

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