Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

For general Protocase Designer questions. Anything and everything about Protocase Designer except support questions.

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bloudraak
Posts: 4
Joined: Thu Oct 15, 2020 3:05 am

Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by bloudraak »

I installed Protocase Designer on macOS. I proceeded to create a simple panel. Afterward, I change the properties, e.g., the color, and when selecting OK, it just "hangs." Sometimes I encounter this when creating a panel and modifying the dimensions, color, thickness, and radius all in one go.

I have a video of the few cases it hangs, but can't import into this forum.

mpyne
Site Admin
Posts: 135
Joined: Mon Nov 14, 2016 11:15 am

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by mpyne »

Hello,

Sorry for late reply for some reason forum notifications stopped sending me emails. :?

You can send the video files to my email, mpyne@protocase.com, and I will have a look.

Best Regards,
Matt

bloudraak
Posts: 4
Joined: Thu Oct 15, 2020 3:05 am

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by bloudraak »

Today, I installed version 6 beta, and the product is usable on macOS 12.3.1. Protocase 5, not so much. I'll proceed using Protocase 6 if that works.

mpyne
Site Admin
Posts: 135
Joined: Mon Nov 14, 2016 11:15 am

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by mpyne »

Good that PD6 is working out better for you. If you have any issues let us know and we will see what we can do.

Matt

Ti-Paul
Posts: 14
Joined: Fri May 07, 2021 8:31 am

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by Ti-Paul »

Experiencing same kind of problem : when in the face editor, it sometimes lock up waiting forever (leave it for hours before KILLING the application). Then when i re-open, major mis-alignment of the cutout/graphics and the top cover is vertical instead of horizontal...

I have to save a lot of files in order to get back a step when it occurs. :cry:

I'm on macOS Monterey 12.6.1 and Mac mini (M1, 2020).

mpyne
Site Admin
Posts: 135
Joined: Mon Nov 14, 2016 11:15 am

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by mpyne »

Odd. IF you can get the debug.0.logs and send them to me I can review them. Maybe I can see something.

Normally your log files are stored /Users/"yournamehere"/ProtocaseDesigner

Matt

Ti-Paul
Posts: 14
Joined: Fri May 07, 2021 8:31 am

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Post by Ti-Paul »

I've managed to continue my project without freeze by doing small changes at a time in the face editor.

If the freeze occurs again, i'll post the debug.0.log ...

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