Design Error Description Blank

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rhhollin
Posts: 1
Joined: Thu Sep 19, 2019 5:01 pm

Design Error Description Blank

Post by rhhollin »

When I load my box design, the program flags a design error, but the design error dialogue box is empty. Not sure if there really is a design error or if this is a bug in the program. With no description, I have no idea how to fix it if there is really an error. Any help appreciated.

mrodden
Posts: 31
Joined: Mon Mar 05, 2018 10:18 am

Re: Design Error Description Blank

Post by mrodden »

Hi Rhhollin,

Sorry you are having an issue in Designer.

That is definitely a bug, but we would need to look at your PDA file to determine if there actually are any issues, or if this is a false positive.

The best way to determine if there is actually an error, is through the Ask a Question feature under Help in Designer.
This will give you the option to forward your design file and the debug log to our Sales team, so we can investigate your issue, and help resolve any issues you may have.

Once we receive that, we can get the issue resolved as soon as possible.

Please let us know if you have any trouble with that feature, or you can always email us at info@protocase.com

Thanks for using Designer!

Mark

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