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Cannot change metal type
Posted: Sat Nov 03, 2018 11:58 am
by jm314159
When I try to change the metal type the busy mouse icon shows up and never goes away. It just sits there trying to change the metal type forever and never succeeds. This only happens with designs that I have already added cutouts to (but it happens every time). If i try to change the metal type on a new design it will work fine. I need to change the material of my panels!
Re: Cannot change metal type
Posted: Thu Nov 08, 2018 12:35 pm
by Colin
Hey jm314159,
we apologize for the issue you encountered. Could you please send us your PDA file along with the debug logs (these are found in the directory in which Designer is installed)? We can be reached at
designer@protocase.com
If you are not already, please upgrade to our latest version of Designer found here:
https://www.protocasedesigner.com/download/
We will work out this issue as soon as possible.
Thanks,
Colin