Protocase Designer Graphic Tear

For general Protocase Designer questions. Anything and everything about Protocase Designer except support questions.

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diarra
Posts: 1
Joined: Wed Aug 08, 2018 6:45 pm

Protocase Designer Graphic Tear

Post by diarra »

I'm having a major issue with the graphics tearing in Protocase Designer 4.6.16. I'm using a ASUS Laptop running Win 10 64bit with an Nvidia Geforce GTX 965M video card. Has anyone else had this issue? What was the solution? See Attachment for example.
Attachments
Protocase Tearing.png
Protocase Tearing.png (85.82 KiB) Viewed 4305 times

Colin
Posts: 96
Joined: Tue May 17, 2011 4:10 pm

Re: Protocase Designer Graphic Tear

Post by Colin »

Hey diarra,

would you please send us your debug log files? They can be found under /MyDocuments/ProtocaseDesigner . You can send them to designer@protocase.com

Thanks,
Colin

mrodden
Posts: 31
Joined: Mon Mar 05, 2018 10:18 am

Re: Protocase Designer Graphic Tear

Post by mrodden »

Diarra, have you been able to recreate the issue?

I found a couple of exceptions in your debug log that may have caused random errors in Designer.

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