Designer crashes just after start up

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jordanf1313
Posts: 1
Joined: Mon Mar 12, 2018 2:25 pm

Designer crashes just after start up

Post by jordanf1313 »

Hello community,

I an working on a case design and this last Friday I was adding finishing touches, standoffs, and today I tried to load up the project and Designer wouldn't even get past the initial program load screen. I tried to open it from the saved file, from the start menu, all that. I looked to see if it even was running in the task manager and found nothing.
I updated my graphics driver and restarted multiple times. uninstalled, and reinstalled the latest version with no fix, same issue.
I've got a debug file. I don't know what to look for in the scripts though.
This is on a local machine with admin access.

Has there been an update pushed or something that would cause this? I would think uninstalling the program would fix the issue.

Thanks Erbody!

Colin
Posts: 96
Joined: Tue May 17, 2011 4:10 pm

Re: Designer crashes just after start up

Post by Colin »

Hi jordan,

would you mind sending us your debug.0 log file to help us troubleshoot this issue? You can attached it here, or send it to us at designer@protocase.com

Thanks,
Colin

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