Mac Installation Issue "Protocase Designer is damaged"

For general Protocase Designer questions. Anything and everything about Protocase Designer except support questions.

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Colin
Posts: 96
Joined: Tue May 17, 2011 4:10 pm

Mac Installation Issue "Protocase Designer is damaged"

Post by Colin »

Hi everyone,

due to the Gatekeeper security settings in Mac OSX, you may see this message when you are installing Protocase Designer. The good news is, the file isn't actually damaged and can be installed after doing the following steps.

1) If you are running a version older than OSX Sierra, skip to step 2. Open the ‘Terminal’ app, and enter the command “sudo spctl --master-disable” , hit enter then authenticate with an admin password. Here is a reference for the steps I just mentioned: http://osxdaily.com/2016/09/27/allow-ap ... atekeeper/

2) Change the security settings in Gatekeeper to 'allow apps downloaded from app store and identified developers'. Try to install Protocase Designer again. If you still get the file is damaged message, change this to 'allow apps downloaded from anywhere'

After changing the settings in Gatekeeper, you shouldn't see the file is damaged message anymore.

Colin

ajmas
Posts: 1
Joined: Tue Mar 17, 2020 2:54 pm

Re: Mac Installation Issue "Protocase Designer is damaged"

Post by ajmas »

Are there any plans to sign the code in the future, to avoid this issue?

See: https://docs.oracle.com/javase/7/docs/t ... orMac.html

mpyne
Site Admin
Posts: 101
Joined: Mon Nov 14, 2016 11:15 am

Re: Mac Installation Issue "Protocase Designer is damaged"

Post by mpyne »

ajmas wrote:
Tue Mar 17, 2020 2:57 pm
Are there any plans to sign the code in the future, to avoid this issue?

See: https://docs.oracle.com/javase/7/docs/t ... orMac.html
We have recently went through notarization process for Protocase Designer. Protocase Designer should install better but it's hard to know what Apple will do... unfortunately.

Here is our install instructions and at the bottom shows the Mac instructions. https://www.protocasedesigner.com/downl ... ctions.php

As of now we support 10.15 and below.

Thanks!
Matt

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