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difference on boundary limit between face edit and 3d view
Posted: Sun Sep 06, 2015 5:36 pm
by secarica
The difference is shown in the attached snapshots. When editing, the red part looks far from the upper hole, but in the final design they almost overlap. Who is wrong and who is right ?
Cristi
Re: difference on boundary limit between face edit and 3d view
Posted: Tue Sep 22, 2015 11:41 am
by Colin
Hi Christi,
the red part represents an exclusion zone. In this case, it looks like the exclusion zone is not quite covering the entire flange. The 3D view seems to show it correctly, could you send us (
designer@protocase.com) or attach the .pda file you are working with so that I can confirm?
Re: difference on boundary limit between face edit and 3d view
Posted: Wed Sep 23, 2015 3:20 pm
by secarica
Can you check the .pda from order number K091415039-42618-3 ?
The 3D version seems the correct one since it resembles with the e-drawing, so the the problem appears to be with the marking during face editing.
Cristi
Re: difference on boundary limit between face edit and 3d view
Posted: Thu Oct 22, 2015 9:30 am
by Colin
Hey Christi,
sorry for not getting back to you sooner. I looked over the PDA file and confirmed that the red exclusion zone does not match the flange size. Thank you for bringing it to our attention so that I can fix it in the next template update.
Colin
Re: difference on boundary limit between face edit and 3d view
Posted: Sun Mar 27, 2016 7:52 am
by secarica
This is still not fixed, or at least the bug looks the same on my same old drawing.
Tried with protocaseDesigner-4.5.3-Mar03,16.exe (the Mar15,16 gives archive integrity check fail or something).
Also the .png graphic export as stated
here is still broken.
Cristi
Re: difference on boundary limit between face edit and 3d view
Posted: Mon Mar 28, 2016 10:29 am
by Colin
Hi Christi,
I cannot see the issue with the exclusion zone on the March 03,16 version. I have opened the file from job 42618-3 and the exclusion zone matches the size of the flange. Are you still working with the rackmount template?
For your other issue with exporting the silkscreen, I cannot seem to find any Protocase Designer files with silkscreens in them from your job. Could you please email in the file you are working with directly to myself (
cpoushay@protocase.com) or to our Designer team (
designer@protocase.com)?
We will look into the issues with your files right away.
Colin
Re: difference on boundary limit between face edit and 3d view
Posted: Wed Mar 30, 2016 3:35 am
by secarica
I observed now that there is no need for my previous project, just create a new case, rackmount, edit the bottom side, add a simple circle near the red zone -> in 3D view the circle/hole will come under the bend part of the rear panel. See one of the attached image.
On the same test project, edit rear panel, graphics, export graphics template -> the .png will show an additional garbage on its left side. See the other attached image.
Cristi
Re: difference on boundary limit between face edit and 3d view
Posted: Thu Mar 31, 2016 8:21 am
by dronne
We are currently working on getting these all synced up and apologize for the inconvenience! If there were a conflict, our Engineering and Design Services will notify you with options (move the hole or notch out the flange depending on your needs).
Sincerely,
Re: difference on boundary limit between face edit and 3d view
Posted: Thu Mar 31, 2016 5:26 pm
by Colin
Cristi,
I have fixed the issue you pointed out where the exclusion zone (red area) did not match up between the 2D and 3D view. I was not able to upload it on here due to the size of the file exceeding the maximum size allowed by the forum. I have sent the file to your email address. If you have not received it please let me know.
Colin