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cannot acess quote system
Posted: Fri Aug 21, 2015 5:22 am
by cilectric
I have been trying to get a online quote for a couple of rack units that I have designed but it is not working. When I first installed the system it worked fine
Re: cannot acess quote system
Posted: Mon Aug 24, 2015 8:59 am
by dronne
Hello,
I believe I already spoke with you via email, but just in case:
If you visit
http://www.protocasedesigner.com/wiki/i ... s_Released you will see a new version from friday, August 21st that fixes this issue.
If you still have any troubles after installing this version, please get back to me and I will help you out.
Thank you,
Re: cannot acess quote system
Posted: Mon Apr 18, 2016 5:47 am
by smallangryboy
Same here, OSX Yosemite and Protocase Designer 4.5.3 - clicking the quote does nothing.
Re: cannot acess quote system
Posted: Mon Apr 18, 2016 8:50 am
by dronne
Hello,
Would you mind emailing your debug.0.log found in your /home/username/ProtocaseDesigner directory to
dronne@protocase.com after trying to quote? I will also ask one of the mac users in the office to attempt a quote.
Thank you,
Re: cannot acess quote system
Posted: Mon Apr 18, 2016 9:36 am
by smallangryboy
No problem, will do.
Re: cannot acess quote system
Posted: Mon Apr 18, 2016 9:53 pm
by dronne
ok, I see something going on here, we should be able to solve this tomorrow and get you something that works.
Sincerely,
Re: cannot acess quote system
Posted: Tue Apr 19, 2016 4:00 am
by smallangryboy
Brilliant, that's awesome. Many thanks!
Re: cannot acess quote system
Posted: Tue Apr 19, 2016 8:14 am
by dronne
Hello,
I responded offline but want to include the response here for posterity.
The design had a bracket in it that had a 0.0" corner radius. Unfortunately our program never expected a 0.0" corner radius and so crashed. Changing the corner radius to any positive number fixed the issue (I used .001").
We will fix this in our formulas and it will support 0.0" radii in the next build.
Thank you for your patience!