cannot acess quote system
Moderators: Colin, dronne, mpyne, akirk, mrodden
cannot acess quote system
I have been trying to get a online quote for a couple of rack units that I have designed but it is not working. When I first installed the system it worked fine
Re: cannot acess quote system
Hello,
I believe I already spoke with you via email, but just in case:
If you visit http://www.protocasedesigner.com/wiki/i ... s_Released you will see a new version from friday, August 21st that fixes this issue.
If you still have any troubles after installing this version, please get back to me and I will help you out.
Thank you,
I believe I already spoke with you via email, but just in case:
If you visit http://www.protocasedesigner.com/wiki/i ... s_Released you will see a new version from friday, August 21st that fixes this issue.
If you still have any troubles after installing this version, please get back to me and I will help you out.
Thank you,
--Douglas Ronne
Lead Developer
Lead Developer
-
- Posts: 5
- Joined: Sat Apr 16, 2016 7:37 am
Re: cannot acess quote system
Same here, OSX Yosemite and Protocase Designer 4.5.3 - clicking the quote does nothing.
Re: cannot acess quote system
Hello,
Would you mind emailing your debug.0.log found in your /home/username/ProtocaseDesigner directory to dronne@protocase.com after trying to quote? I will also ask one of the mac users in the office to attempt a quote.
Thank you,
Would you mind emailing your debug.0.log found in your /home/username/ProtocaseDesigner directory to dronne@protocase.com after trying to quote? I will also ask one of the mac users in the office to attempt a quote.
Thank you,
--Douglas Ronne
Lead Developer
Lead Developer
-
- Posts: 5
- Joined: Sat Apr 16, 2016 7:37 am
Re: cannot acess quote system
No problem, will do.
Re: cannot acess quote system
ok, I see something going on here, we should be able to solve this tomorrow and get you something that works.
Sincerely,
Sincerely,
--Douglas Ronne
Lead Developer
Lead Developer
-
- Posts: 5
- Joined: Sat Apr 16, 2016 7:37 am
Re: cannot acess quote system
Brilliant, that's awesome. Many thanks!
Re: cannot acess quote system
Hello,
I responded offline but want to include the response here for posterity.
The design had a bracket in it that had a 0.0" corner radius. Unfortunately our program never expected a 0.0" corner radius and so crashed. Changing the corner radius to any positive number fixed the issue (I used .001").
We will fix this in our formulas and it will support 0.0" radii in the next build.
Thank you for your patience!
I responded offline but want to include the response here for posterity.
The design had a bracket in it that had a 0.0" corner radius. Unfortunately our program never expected a 0.0" corner radius and so crashed. Changing the corner radius to any positive number fixed the issue (I used .001").
We will fix this in our formulas and it will support 0.0" radii in the next build.
Thank you for your patience!
--Douglas Ronne
Lead Developer
Lead Developer