ProtocaseDesigner.com

Hi

I've just updated to V4.2.15 on a Windows 7 64 bit machine, I have 64 bit Java 7.7 installed (I also have the 32 bit version) and I cannot get past the splash screen. Any ideas?

4.2.15 bundles a version of Java with it which has been tested with Windows 7 64 and 32 bit installations (along with XP). It hasn't had any problems so this will take a little troubleshooting.

Can you open a command window (start-r brings up a run window, type cmd then enter)
and type the following

cd "c:\Program Files(x86)\Protocase Designer 4"
jre\bin\java.exe -Djava.library.path=.;.\lib -jar jdesigner.jar

and see if it opens properly?

Let me know the result. Also, if there is a debug.0.log in your Documents\ProtocaseDesigner folder send it to dronne@protocase.com

Thank you,

By typing in the commands provided it started up correctly.

Many thanks.

Do you still need the debug file?

I tried to import a v3 file into the software and it failed citing a lack of .pda file. I got all the warnings about the experimental nature of the import. Any further suggestions?

Thanks

4.2.15 has a couple of problems with import. If you have trouble importing files, email info@protocase.com and ask for the latest beta version. It should function properly. If the import works but isn't correct, send the .cas file to info@protocase.com and ask for help getting it imported.

Sincerely,

After using your command line instructions, I noticed on my machine that the directory is "program files (x86)" with a space between files and (x86). Could this be causing the problem with the automatic start up?

I don't believe so. That is the standard for most Windows 7 machines now and it runs on everyone else that I have tried. I am going to check my launcher and make sure it is very explicit about using the private Java that is bundled with the application. It seems like it might be trying to use the wrong Java or the wrong openGL libraries.