ProtocaseDesigner.com

I try so many times on different CPU to run the version 4.1.9, and never work...

I write to the support to get some help, and they could'nt find the problem and suggest me to wait for the 4.2 ...

Now i try to run 4.2 on 2 different CPU, and guess what ! ... still not working....
1 - launcher.exe is starting every time i start the program
2 - after program start, i have the menu to choose the template ( that i didnt have with 4.1.9) so this problem is solved...
3 - i choose the case... in my case it's the rackmount , so choose the color, etc ... clic OK , and then ...the mouse change to the round blue thing (searching/creating) but nothing happen, always stay in search/create mode...

i have one CPU running on windows XP, and this one is running on Windows 7 ...

So does anyone can help me, or suggest me another Free Designer Program that really work ! I'm really frustated about this program.... I write here to get some help cause I think that if I write again to the support they will tell me to wait for the 4.3

Bent

Can you look in your My Documents\ProtocaseDesigner folder and send me any .log files you find? Also, can you run glview? It can be found at http://www.realtech-vr.com/support/download.php

this will let us know if the problem is with the video card support (which can often be solved with new drivers)

Hello dronne,
thank's for the help... there's no .log files...just a library folder

I run the glview and seem's to work fine...

bent

on my cpu that have windows 7 , glview doesnt seem to run right....i try the test and it crash during the face turning....

from the orther cpu running with XP, glview run good...

I am sorry you are having difficulties, and I apologize for not getting back to you sooner. This is a step forward, now if you could provide me with the debug.log and error.log (if it exists) from your My Documents\ProtocaseDesigner library I may be able to figure out why it doesn't run on your computers.

The problem seems related with locale - at least this is my guess.

Looking at the debug file, I see errors due to mathematical operation where commas are mixed with dots.

After setting locale to English/USA (instead than Italian)... whoops! The problem disappeared and now Designer works

Hope this helps

Cheers
-- kalbun

Thank you very much, that is very useful information!

I confirm that switching the locale to US English enables the program to work, but it must be something else than the decimal separator, because first I changed only that, then also the thousands separator, then also the list separator, but the program was still unusable. It worked only after changing the overall country setting.

As I cannot stay with US-style locale I changed the program back to 3.xx and waiting for a fix for the newer version.

Other than that the Java file dialog in the new version is horrible. Can we hope for an OS-specific tuning of dialogs ?

Cristi

I have the country part fixed, and after some testing I will put it out. I agree Java file dialogs aren't great - when I get a chance I will think about calling up OS specific dialogs but there are a lot of other things that will come first - there is still a fair bit of instability on certain platforms (ATI graphics cards) that we need to deal with.

As soon as I have a good version with the country fix I will let you know and send a link.

That's good news, thank you
(no hurry on my part)

Cristi