Cannot save design in Windows 7 Pro x64

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frank1985
Posts: 3
Joined: Thu Dec 30, 2010 12:26 am

Cannot save design in Windows 7 Pro x64

Post by frank1985 »

Hi

Whenever I click the Save or Save As button in Protocase Designer, no Save window appears. If I close without saving and say yes to "Save current project", no save window comes up and the program doesn't exit either, unless I say No. I get the same thing when I try to import a cutout - clicking the button appears to do absolutely nothing.

Is this one of the things that will be fixed in version 4?

Thanks

EDIT: This is in version 3.12j, build 909.

dronne
Posts: 353
Joined: Wed Nov 18, 2009 10:54 am

Re: Cannot save design in Windows 7 Pro x64

Post by dronne »

This is not an issue that I have seen before. Could you do the following for me so I can try to recreate the problem? Go through that process and then send me the following files:

c:\Program Files\Protocase Designer\debug.log

and

c:\Program Files\Protocase Designer\error.log


I suspect there may be a windows 7 security issue but will be able to tell easier with that information.

Thank you,
--Douglas Ronne
Lead Developer

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