Search found 139 matches

by mpyne
Fri Nov 25, 2022 10:47 am
Forum: Protocase Designer General Chat / Support
Topic: Personal Template
Replies: 4
Views: 13617

Re: Personal Template

Hey Ti-Paul, Thanks for the update, it helps me understand what is happening. So if you got a PDA from our design services team they may have made a Fixed Template. Fixed Templates are normally used when an aspect of the design can't be replicated in Protocase Designer directly or easly. The unfortu...
by mpyne
Thu Nov 24, 2022 12:03 pm
Forum: Protocase Designer General Chat / Support
Topic: Personal Template
Replies: 4
Views: 13617

Re: Personal Template

Hey Ti-Paul,

I don't think there is any restriction on the parameters of person templates. I'll double-check though. I am curious, how did you make the template?

Matt
by mpyne
Thu Nov 17, 2022 12:06 pm
Forum: Protocase Designer General Chat / Support
Topic: Linux version of PD on Ubuntu 22.10
Replies: 8
Views: 19246

Re: Linux version of PD on Ubuntu 22.10

Hello dkonigs,

I agree the linux build isn't a priority and mainly works on fresh and clean installs.

Thanks for the potential fix.

Matt
by mpyne
Mon Nov 14, 2022 1:03 pm
Forum: Protocase Designer General Chat / Support
Topic: Personnal Library Item not displayed correctly
Replies: 2
Views: 11814

Re: Personnal Library Item not displayed correctly

Hey Ti-Paul,

Currently, imported STEP files can only be a static Component in Protocase Designer. This means it is pink and not editable. You can still add things to the component but it won't behave as it would on standard sheet metal parts in Designer. Hopefully that helps.

Thanks,
Matt
by mpyne
Wed Nov 09, 2022 11:10 am
Forum: Protocase Designer General Chat / Support
Topic: Paint thickness...
Replies: 1
Views: 10733

Re: Paint thickness...

Hello Miles, Our tolerances are on the website. Took me a little bit to find but here it is https://www.protocase.com/resources/tolerances/finishes.php#tolerances. If you go to finish tolerances and powdercoat you can see it 0.003". For graphic tolerances you can also find it on the website but it's...
by mpyne
Tue Nov 08, 2022 5:04 pm
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)
Replies: 6
Views: 16586

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Odd. IF you can get the debug.0.logs and send them to me I can review them. Maybe I can see something.

Normally your log files are stored /Users/"yournamehere"/ProtocaseDesigner

Matt
by mpyne
Tue Nov 08, 2022 5:00 pm
Forum: Protocase Designer General Chat / Support
Topic: Linux version of PD on Ubuntu 22.10
Replies: 8
Views: 19246

Re: Linux version of PD on Ubuntu 22.10

Hello kirbyn,

I think this is the first time I have seen this message. Similar messages on Linux were fixed by removing FreeCad from the system. Do you have FreeCad installed?

Thanks,
Matt
by mpyne
Tue Nov 08, 2022 4:58 pm
Forum: Protocase Designer General Chat / Support
Topic: ProtocaseDesigner 6.0.27 unusable on Windows 10
Replies: 3
Views: 12412

Re: ProtocaseDesigner 6.0.27 unusable on Windows 10

Can you send the debug log when you ran the older version of PD? Might be the same issue and if so I have an other older version you can try that shouldn't have this issue.

Thanks,
Matt
by mpyne
Thu Oct 27, 2022 9:26 am
Forum: Protocase Designer General Chat / Support
Topic: Graphic / Text
Replies: 2
Views: 11814

Re: Graphic / Text

Hello,

We have limited text tools. You can however use the align and distribute tools. Probably best to make to 2 text objects and use the align and distribute tools.

guide: https://www.protocasedesigner.com/wiki/ ... ng_objects

Thanks,
Matt
by mpyne
Thu Oct 27, 2022 9:12 am
Forum: Protocase Designer General Chat / Support
Topic: ProtocaseDesigner 6.0.27 unusable on Windows 10
Replies: 3
Views: 12412

Re: ProtocaseDesigner 6.0.27 unusable on Windows 10

Hello, We have had a few reports over the years of this. Unfortunately, no good workaround was found. Trying an older version is an option. https://www.protocasedesigner.com/RELEASE/release-copy/protocaseDesigner.exe May I ask you if you have any audio or video software installed? One theory is the ...