Search found 137 matches

by mpyne
Tue Nov 03, 2020 9:12 am
Forum: Protocase Designer General Chat / Support
Topic: 4K display issue
Replies: 2
Views: 3728

Re: 4K display issue

Hello Frozen001, The reason for UI issues is because it gets scaled by Windows auto scaling feature for high dpi screens. We have a fix for this coming soon and it will fix all the issues you mentioned. The fix should be out soon and I'll make sure a post is made to let you know. In the meantime you...
by mpyne
Thu Oct 15, 2020 11:11 am
Forum: Protocase Designer General Chat / Support
Topic: Adding Perforated metal to a cutout
Replies: 1
Views: 3268

Re: Adding Perforated metal to a cutout

Hello bloudraak, Protocase Designer does not have perforated metal. We are planning to add it though. For now you can add construct with a note saying you want perforated metal here. Then when you quote our design file our sales team will review that note and work with you to get what you want. This...
by mpyne
Wed Oct 14, 2020 9:35 am
Forum: Protocase Designer General Chat / Support
Topic: Export as .step trouble.
Replies: 1
Views: 3243

Re: Export as .step trouble.

Hello Edward,

We know about this issue. The plan is to have a fix out in the next couple of weeks.

In the mean time you can remove notes and then export it.

Thanks,
Matt
by mpyne
Fri Sep 18, 2020 11:14 am
Forum: Protocase Designer General Chat / Support
Topic: Windows 7 Start-up problem
Replies: 2
Views: 3634

Re: Windows 7 Start-up problem

Hello kbennett, Unfortunately we decided to update our minimum requirements, just a couple of months ago, and removed support for 32 bit operating systems was removed. Sorry that it wont run for you. Here are our minimum requirments: RAM - Minimum: 4GB RAM - Recommended: 8GB or more. Video - Opengl ...
by mpyne
Wed Sep 02, 2020 9:46 am
Forum: Protocase Designer General Chat / Support
Topic: .stl modells
Replies: 2
Views: 3959

Re: .stl modells

Hey edward,

We don't support the ability to edit and quote stl files. Since stl is really hard to figure out the geometry we probably will never be able to create sheet metal designs from them.

Thanks,
Matt
by mpyne
Fri Aug 14, 2020 9:27 am
Forum: Protocase Designer General Chat / Support
Topic: Resize Library Manager Mac
Replies: 3
Views: 4332

Re: Resize Library Manager Mac

Hello Jeff,

Just to let you know we released a new version, 5.2.5, of the software with a fix for this. The dialog is re-sizable and has a scroll bar.

Matt
by mpyne
Mon Aug 10, 2020 12:15 pm
Forum: Protocase Designer General Chat / Support
Topic: Resize Library Manager Mac
Replies: 3
Views: 4332

Re: Resize Library Manager Mac

hello Jeff, What I think maybe the issue, please confirm if it's not, is the resolution of your device is lower than what we designed the dialog for. I tested this dialog "Library Manager" on 1920x1080 display and everything is visible. There is no work around I can think of sorry. Please let me kno...
by mpyne
Tue Aug 04, 2020 3:15 pm
Forum: Protocase Designer General Chat / Support
Topic: Unread notes
Replies: 1
Views: 3038

Re: Unread notes

Hello robert, I see the problem. Normally we use this View Notes window internally to make sure we review each note before we doing out side the program. I'll go see what I can do to get this fixed. ===Mirroring Issue==== I also noticed you may of had issue with your component being mirrored. We are...
by mpyne
Fri Jul 17, 2020 2:02 pm
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04
Replies: 14
Views: 12551

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Our Linux build for 5.1.0 is back! Give it try and let me know how you fair. Basic problem, if you are interested, we updated our opengl libraries to support latest version of MacOS and this caused the Linux build to break :( For the fix the Linux build is using an older version for now. Thanks for ...
by mpyne
Thu Jul 09, 2020 9:44 am
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04
Replies: 14
Views: 12551

Re: Protocase Designer 5.1.0 hangs on Fresh Ubuntu 20.04

Interesting. Maybe something happened in JOGL. We recently updated to support MAC.

I'll keep looking into it in the meantime.

Thanks for the heads up by the way.

Matt