ProtocaseDesigner.com

Hey Jim,
Could you provide the debug.0 log from your ProtocaseDesigner directory?

Feel free to email me this at cpoushay@protocase.com

Thanks,
Colin

Hi HumboldtEF, Protocase Designer does not have the ability to add flanges. You can still have the templates customized by adding notes. For your second item, I would recommend using the L-bracket template. Add the mounting layout for the motherboard, and the appropriate io cutouts. I would make a n...

Hey Edward,

it's hard to say what caused an empty rectangle without seeing your file. Most of the time it is just an accidental click when in rectangle cutout mode.

We have a tutorial on creating custom vents here:
http://www.protocasedesigner.com/wiki/i ... stom_vents

Colin

Hey Edward,
this just means that the software recognized that there were empty rectangles made in the 2D Face editor. It is safe to say you can ignore these 'errors', and if possible, delete the objects on the face they are referring to.

Colin

Hi Dancaselr, definitely a software bug on our part, it is fixed on our more recent versions. If you would like you can download our most recent version: http://protocasedesigner.com/RELEASE/protocaseDesigner-4.5.3-Nov03,16.exe or if you would like to just continue with your design on your current v...

Hey Edward, unfortunately, it is just a matter of resources. There are many features our software team would like to implement for our users but we have to balance this with the demands of other software projects within our company. Which file formats do you usually work with? Inside the company, we...

Hey Bertalan, it is possible to add other parts into your template file. Please see the documentation here: http://www.protocasedesigner.com/wiki/index.php?title=Face_Editor#Creating_and_adding_a_bracket_or_other_subassembly It would be no problem to order them in separate files and specify that the...

Hey Bertalan, the screws on top of the enclosure should be present on either the U-Shape or U-Shape with Divider when the width of the enclosure is over 18". When the width is over 18", there is a flange added to the top of the front and back. If this flange is not present due to the size of your en...

Hi kms, placing a sub-assembly into an assembly is now a known bug within our recent releases. We are working on the solution and will update you when it is working. If you have any more questions or issues you would like address, please feel free to email me directly at cpoushay@protocase.com Thank...

Hey schlammbad, Unfortunately we don't have anything built into Designer to handle this currently. I have talked with our Engineering and Design Services department to see if they had any suggestions on how to accommodate this in your design. Would you have the part number of the connector you are l...