Search found 137 matches

by mpyne
Mon Sep 12, 2022 9:01 am
Forum: Protocase Designer Development Chat
Topic: OffsetHeight
Replies: 1
Views: 9132

Re: OffsetHeight

Hello jvanwie,

we had another report of this bug. Looking into it now.

Thanks,
Matt
by mpyne
Mon Sep 12, 2022 9:00 am
Forum: Protocase Designer General Chat / Support
Topic: Major bug in 6.022 (for Windows)
Replies: 5
Views: 10171

Re: Major bug in 6.022 (for Windows)

Hello sharx

I will look into this. I am able to reproduce the bug so it should be a quick fix. :)

Thanks,
Matt
by mpyne
Mon Aug 01, 2022 9:26 am
Forum: Protocase Designer General Chat / Support
Topic: Flanged Bracket Template
Replies: 2
Views: 8617

Re: Flanged Bracket Template

Hello DGB, Are the design considerations, Height must be > 0.29" for metal thicknesses < 0.075", your own, or something the Protocase Designer is forcing you to do? The one-inch size rule in Protocase Designer is correct and helps ensure manufacturability. If you want something less than one inch I ...
by mpyne
Wed Jul 06, 2022 10:07 am
Forum: Protocase Designer Development Chat
Topic: Template Request - Rackmount ATX
Replies: 3
Views: 10139

Re: Template Request - Rackmount ATX

Hello Zain,

I think your best bet is try SolidWorks. Protocase Designer doesn't have ability to modify the number of bends and if you want to add the ledge for the PCI fingers you will need to that.

Best Regards,
Matt
by mpyne
Mon Jul 04, 2022 9:24 am
Forum: Protocase Designer General Chat / Support
Topic: [PD 6] Pantone Color Chooser
Replies: 1
Views: 8284

Re: [PD 6] Pantone Color Chooser

Hello dallaskbaker, I think some of the nick names changed for our silkscreens and that is probably why you don't see the pantone code. I'll get a ticket added to get this worked on. What am think is add it to the tooltip that pops up under the color when you hover. Unfortunately that will require a...
by mpyne
Mon Jul 04, 2022 8:48 am
Forum: Protocase Designer General Chat / Support
Topic: Rack server design guideline?
Replies: 1
Views: 8365

Re: Rack server design guideline?

Hello Raymond,

Here is a some information on our rackmount template. We follow the normal height, width, and depths of rackmounts so that they fit in a server rack. https://www.protocase.com/products/elec ... kmount.php

Let me know if you need any thing else. :)

Best Regards,
Matt
by mpyne
Wed May 18, 2022 9:35 am
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)
Replies: 6
Views: 12124

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Good that PD6 is working out better for you. If you have any issues let us know and we will see what we can do.

Matt
by mpyne
Fri Apr 22, 2022 10:51 am
Forum: Protocase Designer General Chat / Support
Topic: Instant Quote and Purchasing
Replies: 1
Views: 8917

Re: Instant Quote and Purchasing

Hello Joel, First I would try instant quoting again because maybe it was just network issue. If the issue persists I wonder if has to do with network file wall settings. Users that work behind a Proxy can have this issue. The suggested fix is explained here and look at item 8. https://www.protocased...
by mpyne
Wed Apr 06, 2022 9:34 am
Forum: Protocase Designer Development Chat
Topic: Template Request - Rackmount ATX
Replies: 3
Views: 10139

Re: Template Request - Rackmount ATX

Hello Zain, I started writing this reply yesterday and forget to complete it. Currently we do not have a Rackmount ATX enclosure. We just haven't seen any demand for it. But you can add a ATX pem layout and cutouts from the library. Maybe that is good enough. Let me know if you need more help. Matt
by mpyne
Mon Apr 04, 2022 10:27 am
Forum: Protocase Designer General Chat / Support
Topic: This is a templated face, and cannot be edited.
Replies: 3
Views: 9875

Re: This is a templated face, and cannot be edited.

Hello Zain,

Some faces are not editable due to manufacturing reasons. However in this case I think it's fine. I have set the particular face you are wanting to edit as editable. Attached is the file.

Matt
24x20x8.75 Case - Black.zip
Updated Computer Enclosure Unlocked Front Flange
(1.45 MiB) Downloaded 584 times
Best Regards,