Search found 346 matches

by dronne
Tue Dec 29, 2015 9:26 am
Forum: Protocase Designer General Chat / Support
Topic: Accept and Close doesn't work
Replies: 10
Views: 13558

Re: Accept and Close doesn't work

There are a couple possibilities here if you are using the latest. If the enclosure is large, and there are graphics (especially if there are graphics on multiple faces) these can take up a lot of space. You can turn down the quality of the graphics by looking for the Graphics section in your Docume...
by dronne
Mon Nov 30, 2015 11:48 am
Forum: Protocase Designer General Chat / Support
Topic: Windows 10- hangs at splash screen
Replies: 6
Views: 6754

Re: Windows 10- hangs at splash screen

To be more precise, does it support 1.2? Some newer tablets don't have backwards compatibility in their graphics cards. In fact, if you could give me a make a model of your computer, or run dxdiag.exe (an included program) and send me the output, that would be useful.
by dronne
Mon Nov 30, 2015 11:46 am
Forum: Protocase Designer General Chat / Support
Topic: Bug: Linux amd64 v4.4.8 Face Editor exception on Fedora 20
Replies: 3
Views: 3955

Re: Bug: Linux amd64 v4.4.8 Face Editor exception on Fedora 20

Hello, That error would occur if there were none of the supported fonts installed on the computer you are using. However, our new beta versions have some included fonts so I don't think they would get the error at all. Can you try our beta version at http://www.protocasedesigner.com/wiki/index.php/K...
by dronne
Thu Nov 19, 2015 9:58 am
Forum: Protocase Designer General Chat / Support
Topic: special text character, circle R
Replies: 4
Views: 4452

Re: special text character, circle R

No problem, there are a lot of little details like that we just haven't gotten to unfortunately but we try to have an alternative available!

Sincerely,
by dronne
Thu Nov 19, 2015 9:50 am
Forum: Protocase Designer General Chat / Support
Topic: Windows 10- hangs at splash screen
Replies: 6
Views: 6754

Re: Windows 10- hangs at splash screen

I've had the latest version running on several Windows 10 machines now and haven't had any problems. One person couldn't save unless they ran as administrator, but tracked it down to an upgrade problem: sometimes something gets corrupted in the permissions when upgrading. Your issue really sounds li...
by dronne
Wed Nov 18, 2015 1:57 pm
Forum: Protocase Designer General Chat / Support
Topic: special text character, circle R
Replies: 4
Views: 4452

Re: special text character, circle R

You can copy and paste from something like https://en.wikipedia.org/wiki/List_of_Unicode_characters#Latin_script or the special character palette in windows. In fact I should be able to include the character here. ® Then you can paste it into the text field on the right properties panel to get it in...
by dronne
Tue Nov 17, 2015 8:34 am
Forum: Protocase Designer General Chat / Support
Topic: Windows 10- hangs at splash screen
Replies: 6
Views: 6754

Re: Windows 10- hangs at splash screen

Have you updated your graphics drivers? Very often when you get a new computer the graphics drivers do not support full openGL. Go to the manufacturer's site and download their latest drivers and see if that helps. If it doesn't, go to http://www.realtech-vr.com/glview/ and download their extension ...
by dronne
Wed Oct 21, 2015 4:03 pm
Forum: Protocase Designer General Chat / Support
Topic: there is something wrong with the export silkscreen template
Replies: 1
Views: 2753

Re: there is something wrong with the export silkscreen template

Hello,
Thanks for noting this! We don't use this feature much, as most graphics can be added directly in designer, so we missed this bug.

Sincerely,
by dronne
Wed Oct 21, 2015 4:00 pm
Forum: Protocase Designer General Chat / Support
Topic: Internal Framed PC case
Replies: 1
Views: 2964

Re: Internal Framed PC case

We do not have any such templates. We are working on some templates for basic enclosures and rack mounted enclosures however at the moment the best we can offer is this writeup:

http://www.protocase.com/resources/index.php

My apologies,
by dronne
Wed Oct 21, 2015 3:58 pm
Forum: Protocase Designer General Chat / Support
Topic: Painting the outside only?
Replies: 1
Views: 2606

Re: Painting the outside only?

You could put a note on the assembly or parts. Please note, our quote will not be accurate as we will have to add some charge for the masking of the insides. Open the Part Tree from the 3D view, and click on the assembly, and use the note tool on the right. I'd also put the masking across all the fa...