Search found 346 matches

by dronne
Mon Jul 11, 2016 9:22 am
Forum: Protocase Designer General Chat / Support
Topic: JAVA platform SE binary has stopped working
Replies: 1
Views: 2664

Re: JAVA platform SE binary has stopped working

Hello Pat, This is something I've never heard of happening before. Can you give me a screenshot of your system panel in the control panel? Also, the software is either installed in c:\Program Files(x86) or in your user home directory depending on whether it was installed as an administrator. Can you...
by dronne
Tue Apr 19, 2016 8:14 am
Forum: Protocase Designer General Chat / Support
Topic: cannot acess quote system
Replies: 7
Views: 7791

Re: cannot acess quote system

Hello, I responded offline but want to include the response here for posterity. The design had a bracket in it that had a 0.0" corner radius. Unfortunately our program never expected a 0.0" corner radius and so crashed. Changing the corner radius to any positive number fixed the issue (I used .001")...
by dronne
Mon Apr 18, 2016 9:53 pm
Forum: Protocase Designer General Chat / Support
Topic: cannot acess quote system
Replies: 7
Views: 7791

Re: cannot acess quote system

ok, I see something going on here, we should be able to solve this tomorrow and get you something that works.

Sincerely,
by dronne
Mon Apr 18, 2016 8:50 am
Forum: Protocase Designer General Chat / Support
Topic: cannot acess quote system
Replies: 7
Views: 7791

Re: cannot acess quote system

Hello,
Would you mind emailing your debug.0.log found in your /home/username/ProtocaseDesigner directory to dronne@protocase.com after trying to quote? I will also ask one of the mac users in the office to attempt a quote.

Thank you,
by dronne
Mon Apr 18, 2016 8:49 am
Forum: Protocase Designer General Chat / Support
Topic: Uploading graphics in Protocase for Mac OSX?
Replies: 2
Views: 2947

Re: Uploading graphics in Protocase for Mac OSX?

Good to hear that, Currently we are working on svg support but there are some issues with it. As such, we use bitmaps for the display purpose but if you have an svg or eps or ai file, you will be asked to include it when you add the image to your file. We will use this to process the graphics to get...
by dronne
Thu Apr 07, 2016 12:35 pm
Forum: Protocase Designer General Chat / Support
Topic: Duct Starter Collar
Replies: 1
Views: 2557

Re: Duct Starter Collar

Hello Dan, We cannot bend round collars like that however we could spot weld a purchased metal wall flange to your design (provided they are of compatible materials, we can't spot weld steel to aluminum for instance). For you design, cut out any holes you need in the design and then use the mode too...
by dronne
Thu Mar 31, 2016 8:21 am
Forum: Protocase Designer General Chat / Support
Topic: difference on boundary limit between face edit and 3d view
Replies: 8
Views: 10404

Re: difference on boundary limit between face edit and 3d view

We are currently working on getting these all synced up and apologize for the inconvenience! If there were a conflict, our Engineering and Design Services will notify you with options (move the hole or notch out the flange depending on your needs).

Sincerely,
by dronne
Thu Mar 17, 2016 9:21 am
Forum: Protocase Designer General Chat / Support
Topic: Create a STEP file
Replies: 9
Views: 13184

Re: Create a STEP file

I should mention that the small fee applies in all cases where a manual conversion of drawings to STEP is needed and I believe it is $70.

We will eventually have this done automatically in which case you will be able to do it yourself.
by dronne
Tue Mar 08, 2016 12:17 pm
Forum: Protocase Designer General Chat / Support
Topic: Create a STEP file
Replies: 9
Views: 13184

Re: Create a STEP file

We don't currently have that ability automatically. It requires a manual translation done by our Engineering and Design Services. They can do that for anyone for a small fee, or if you order from us they will usually provide the converted files for free. If you check with your sales associate they m...
by dronne
Thu Mar 03, 2016 2:49 pm
Forum: Protocase Designer General Chat / Support
Topic: 4.5.2 notes bug? (Linux Mint if it matters)
Replies: 1
Views: 2411

Re: 4.5.2 notes bug? (Linux Mint if it matters)

You are correct, they do not stay (unless you hit the little arrow for making another new note). We will fix this as soon as we can, however in the meantime, please press the little arrow for cycling through notes after writing one and it will stay.

Our apologies for the inconvenience,