Search found 346 matches
- Mon Jul 11, 2016 9:22 am
- Forum: Protocase Designer General Chat / Support
- Topic: JAVA platform SE binary has stopped working
- Replies: 1
- Views: 2749
Re: JAVA platform SE binary has stopped working
Hello Pat, This is something I've never heard of happening before. Can you give me a screenshot of your system panel in the control panel? Also, the software is either installed in c:\Program Files(x86) or in your user home directory depending on whether it was installed as an administrator. Can you...
- Tue Apr 19, 2016 8:14 am
- Forum: Protocase Designer General Chat / Support
- Topic: cannot acess quote system
- Replies: 7
- Views: 7966
Re: cannot acess quote system
Hello, I responded offline but want to include the response here for posterity. The design had a bracket in it that had a 0.0" corner radius. Unfortunately our program never expected a 0.0" corner radius and so crashed. Changing the corner radius to any positive number fixed the issue (I used .001")...
- Mon Apr 18, 2016 9:53 pm
- Forum: Protocase Designer General Chat / Support
- Topic: cannot acess quote system
- Replies: 7
- Views: 7966
Re: cannot acess quote system
ok, I see something going on here, we should be able to solve this tomorrow and get you something that works.
Sincerely,
Sincerely,
- Mon Apr 18, 2016 8:50 am
- Forum: Protocase Designer General Chat / Support
- Topic: cannot acess quote system
- Replies: 7
- Views: 7966
Re: cannot acess quote system
Hello,
Would you mind emailing your debug.0.log found in your /home/username/ProtocaseDesigner directory to dronne@protocase.com after trying to quote? I will also ask one of the mac users in the office to attempt a quote.
Thank you,
Would you mind emailing your debug.0.log found in your /home/username/ProtocaseDesigner directory to dronne@protocase.com after trying to quote? I will also ask one of the mac users in the office to attempt a quote.
Thank you,
- Mon Apr 18, 2016 8:49 am
- Forum: Protocase Designer General Chat / Support
- Topic: Uploading graphics in Protocase for Mac OSX?
- Replies: 2
- Views: 3039
Re: Uploading graphics in Protocase for Mac OSX?
Good to hear that, Currently we are working on svg support but there are some issues with it. As such, we use bitmaps for the display purpose but if you have an svg or eps or ai file, you will be asked to include it when you add the image to your file. We will use this to process the graphics to get...
- Thu Apr 07, 2016 12:35 pm
- Forum: Protocase Designer General Chat / Support
- Topic: Duct Starter Collar
- Replies: 1
- Views: 2633
Re: Duct Starter Collar
Hello Dan, We cannot bend round collars like that however we could spot weld a purchased metal wall flange to your design (provided they are of compatible materials, we can't spot weld steel to aluminum for instance). For you design, cut out any holes you need in the design and then use the mode too...
- Thu Mar 31, 2016 8:21 am
- Forum: Protocase Designer General Chat / Support
- Topic: difference on boundary limit between face edit and 3d view
- Replies: 8
- Views: 10639
Re: difference on boundary limit between face edit and 3d view
We are currently working on getting these all synced up and apologize for the inconvenience! If there were a conflict, our Engineering and Design Services will notify you with options (move the hole or notch out the flange depending on your needs).
Sincerely,
Sincerely,
- Thu Mar 17, 2016 9:21 am
- Forum: Protocase Designer General Chat / Support
- Topic: Create a STEP file
- Replies: 9
- Views: 13569
Re: Create a STEP file
I should mention that the small fee applies in all cases where a manual conversion of drawings to STEP is needed and I believe it is $70.
We will eventually have this done automatically in which case you will be able to do it yourself.
We will eventually have this done automatically in which case you will be able to do it yourself.
- Tue Mar 08, 2016 12:17 pm
- Forum: Protocase Designer General Chat / Support
- Topic: Create a STEP file
- Replies: 9
- Views: 13569
Re: Create a STEP file
We don't currently have that ability automatically. It requires a manual translation done by our Engineering and Design Services. They can do that for anyone for a small fee, or if you order from us they will usually provide the converted files for free. If you check with your sales associate they m...
- Thu Mar 03, 2016 2:49 pm
- Forum: Protocase Designer General Chat / Support
- Topic: 4.5.2 notes bug? (Linux Mint if it matters)
- Replies: 1
- Views: 2499
Re: 4.5.2 notes bug? (Linux Mint if it matters)
You are correct, they do not stay (unless you hit the little arrow for making another new note). We will fix this as soon as we can, however in the meantime, please press the little arrow for cycling through notes after writing one and it will stay.
Our apologies for the inconvenience,
Our apologies for the inconvenience,