Search found 141 matches

by mpyne
Fri May 31, 2024 8:35 am
Forum: Protocase Designer General Chat / Support
Topic: Grid offset does not work
Replies: 2
Views: 7319

Re: Grid offset does not work

Sorry for the delay. The fix should be coming. I'll update you when it is out.
by mpyne
Fri May 31, 2024 8:16 am
Forum: Protocase Designer General Chat / Support
Topic: Question about brackets
Replies: 2
Views: 14

Re: Question about brackets

Hi, Are you able to provide sketch of the bracket? I might be able to suggest something. In PD you can add a sub-assembly of a bracket and when attaching it to a face you specify the method of attachment(fasteners, welding, other). https://www.protocasedesigner.com/wiki/index.php?title=Face_Editor#C...
by mpyne
Mon May 13, 2024 8:22 am
Forum: Protocase Designer General Chat / Support
Topic: filter box design
Replies: 1
Views: 1738

Re: filter box design

Hello,

Maybe Off the shelf enclosure with gasket cover might work. If that doesn't look right I think you should reach out directly to our design services team. Am sure there is an option.

Regards,
Matt
by mpyne
Mon Apr 22, 2024 9:47 am
Forum: Protocase Designer General Chat / Support
Topic: reversing the mouse wheel direction for zoom ?
Replies: 2
Views: 804

Re: reversing the mouse wheel direction for zoom ?

Hi Secarica,

See if you can turn on/off the zoom to mouse setting and if that helps. It doesn't change the zoom direction(prefrences->editor settings) by the looks of it but might help a little. We'll have to add setting to reverse the zoom direction.
by mpyne
Tue Mar 19, 2024 8:47 am
Forum: Protocase Designer General Chat / Support
Topic: Cutout warning with no apparent reason
Replies: 1
Views: 7942

Re: Cutout warning with no apparent reason

Hi Secariaca,

I'll have to check with IT to see if I can download your files before I can look at them.

But minimum metal thickness just means somewhere the cutout is less than 1/2 metal thickness. Maybe there is a bug but if this is the cause you won't get charged.

Best Regards
Matt
by mpyne
Tue Mar 19, 2024 8:44 am
Forum: Protocase Designer General Chat / Support
Topic: Software Tutorial
Replies: 1
Views: 6991

Re: Software Tutorial

Hello padox,

We have tutorials for Protocase Designer you can use. https://www.protocasedesigner.com/resources/

See if this helps and if you need any more assistance reach out.

Matt
by mpyne
Wed Nov 01, 2023 8:51 am
Forum: Protocase Designer General Chat / Support
Topic: Export face as figure
Replies: 1
Views: 15204

Re: Export face as figure

Hello,

I think you are looking for the Export/Import Graphics template. Open the face editor and go to IMPORT/EXPORT section and click the drop down and choose Export Graphic Template then click go. It should save a PNG of the current face.

Best Regards,
Matt
by mpyne
Tue Sep 19, 2023 9:03 am
Forum: Protocase Designer Development Chat
Topic: Metric concealed-head standoff rendering issue
Replies: 3
Views: 21614

Re: Metric concealed-head standoff rendering issue

Hello concealed head fasteners come with a pocket. In Protocase Designer we are flagging all designs with pockets so our manufacturing team will know. If the warning/error is about thickness maybe there is a bug but if just says pockets are present it should be fine.
by mpyne
Tue Sep 19, 2023 8:59 am
Forum: Protocase Designer General Chat / Support
Topic: How to create circular cutout with straight sides
Replies: 1
Views: 10166

Re: How to create circular cutout with straight sides

Hello,

You can use the trim tool with rectangle and circles to achieve this.

Matt