Search found 103 matches

by mpyne
Mon Jul 04, 2022 9:24 am
Forum: Protocase Designer General Chat / Support
Topic: [PD 6] Pantone Color Chooser
Replies: 1
Views: 49

Re: [PD 6] Pantone Color Chooser

Hello dallaskbaker, I think some of the nick names changed for our silkscreens and that is probably why you don't see the pantone code. I'll get a ticket added to get this worked on. What am think is add it to the tooltip that pops up under the color when you hover. Unfortunately that will require a...
by mpyne
Mon Jul 04, 2022 8:48 am
Forum: Protocase Designer General Chat / Support
Topic: Rack server design guideline?
Replies: 1
Views: 19

Re: Rack server design guideline?

Hello Raymond,

Here is a some information on our rackmount template. We follow the normal height, width, and depths of rackmounts so that they fit in a server rack. https://www.protocase.com/products/elec ... kmount.php

Let me know if you need any thing else. :)

Best Regards,
Matt
by mpyne
Wed May 18, 2022 9:35 am
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)
Replies: 3
Views: 788

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Good that PD6 is working out better for you. If you have any issues let us know and we will see what we can do.

Matt
by mpyne
Fri Apr 22, 2022 10:51 am
Forum: Protocase Designer General Chat / Support
Topic: Instant Quote and Purchasing
Replies: 1
Views: 509

Re: Instant Quote and Purchasing

Hello Joel, First I would try instant quoting again because maybe it was just network issue. If the issue persists I wonder if has to do with network file wall settings. Users that work behind a Proxy can have this issue. The suggested fix is explained here and look at item 8. https://www.protocased...
by mpyne
Wed Apr 06, 2022 9:34 am
Forum: Protocase Designer Development Chat
Topic: Template Request - Rackmount ATX
Replies: 2
Views: 385

Re: Template Request - Rackmount ATX

Hello Zain, I started writing this reply yesterday and forget to complete it. Currently we do not have a Rackmount ATX enclosure. We just haven't seen any demand for it. But you can add a ATX pem layout and cutouts from the library. Maybe that is good enough. Let me know if you need more help. Matt
by mpyne
Mon Apr 04, 2022 10:27 am
Forum: Protocase Designer General Chat / Support
Topic: This is a templated face, and cannot be edited.
Replies: 3
Views: 688

Re: This is a templated face, and cannot be edited.

Hello Zain,

Some faces are not editable due to manufacturing reasons. However in this case I think it's fine. I have set the particular face you are wanting to edit as editable. Attached is the file.

Matt
24x20x8.75 Case - Black.zip
Updated Computer Enclosure Unlocked Front Flange
(1.45 MiB) Downloaded 26 times
Best Regards,
by mpyne
Thu Feb 10, 2022 11:32 am
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)
Replies: 3
Views: 788

Re: Protocase Designer unstable on MacOS Monterey 12.1 (21C52)

Hello,

Sorry for late reply for some reason forum notifications stopped sending me emails. :?

You can send the video files to my email, mpyne@protocase.com, and I will have a look.

Best Regards,
Matt
by mpyne
Thu Feb 10, 2022 11:30 am
Forum: Protocase Designer General Chat / Support
Topic: Automating Designs
Replies: 1
Views: 819

Re: Automating Designs

Hello, It's a possible feature in the future for sure. Honestly we have been thinking about just didn't hear a need for it yet. Under the hood everything in Protocase Designer is parameterized we just don't have tools for doing it the UI. Well other than the properties panel but that only allows to ...
by mpyne
Tue Jan 25, 2022 12:56 pm
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer Hangs
Replies: 2
Views: 863

Re: Protocase Designer Hangs

Hey Sandy, Sorry to hear Protocase Designer is not running for you. Currently linux support is minimal. We now Ubuntu 18+ works with some caveats. One caveat is if freecad is installed. Since freecad uses the same dependencies as Protocase Designer there can be a version miss match in some of the li...
by mpyne
Fri Dec 17, 2021 12:17 pm
Forum: Protocase Designer General Chat / Support
Topic: A longer case like this how much $$?
Replies: 2
Views: 3647

Re: A longer case like this how much $$?

Hello Edward, So I talked to a guy from the engineering team. It doesn't sound simple and their might be some compromises that need to be made. Am thinking the best thing is to contact EDS directly. You might get a better answer that way. Here is our contact page. https://www.protocase.com/contact/ ...