Search found 137 matches

by mpyne
Tue Mar 19, 2024 8:47 am
Forum: Protocase Designer General Chat / Support
Topic: Cutout warning with no apparent reason
Replies: 1
Views: 459

Re: Cutout warning with no apparent reason

Hi Secariaca,

I'll have to check with IT to see if I can download your files before I can look at them.

But minimum metal thickness just means somewhere the cutout is less than 1/2 metal thickness. Maybe there is a bug but if this is the cause you won't get charged.

Best Regards
Matt
by mpyne
Tue Mar 19, 2024 8:44 am
Forum: Protocase Designer General Chat / Support
Topic: Software Tutorial
Replies: 1
Views: 3192

Re: Software Tutorial

Hello padox,

We have tutorials for Protocase Designer you can use. https://www.protocasedesigner.com/resources/

See if this helps and if you need any more assistance reach out.

Matt
by mpyne
Wed Nov 01, 2023 8:51 am
Forum: Protocase Designer General Chat / Support
Topic: Export face as figure
Replies: 1
Views: 11703

Re: Export face as figure

Hello,

I think you are looking for the Export/Import Graphics template. Open the face editor and go to IMPORT/EXPORT section and click the drop down and choose Export Graphic Template then click go. It should save a PNG of the current face.

Best Regards,
Matt
by mpyne
Tue Sep 19, 2023 9:03 am
Forum: Protocase Designer Development Chat
Topic: Metric concealed-head standoff rendering issue
Replies: 3
Views: 16605

Re: Metric concealed-head standoff rendering issue

Hello concealed head fasteners come with a pocket. In Protocase Designer we are flagging all designs with pockets so our manufacturing team will know. If the warning/error is about thickness maybe there is a bug but if just says pockets are present it should be fine.
by mpyne
Tue Sep 19, 2023 8:59 am
Forum: Protocase Designer General Chat / Support
Topic: How to create circular cutout with straight sides
Replies: 1
Views: 6756

Re: How to create circular cutout with straight sides

Hello,

You can use the trim tool with rectangle and circles to achieve this.

Matt
by mpyne
Tue May 09, 2023 10:37 am
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer 6 tie-mount fasteners
Replies: 1
Views: 8062

Re: Protocase Designer 6 tie-mount fasteners

Hello sands,

Protocase Designer doesn't have tie-mount fasteners in its library. For now, you can add an exclusion or cutout with a note saying what tie-mount fastener you want to use, and our Engineering team will make the approvers updates.

Regards,
Matt
by mpyne
Wed Mar 29, 2023 12:40 pm
Forum: Protocase Designer General Chat / Support
Topic: How do I get a dimensioned drawing of my custon Extruded Aluminum case
Replies: 3
Views: 18342

Re: How do I get a dimensioned drawing of my custon Extruded Aluminum case

Hey aaron,

We don't have much in terms of creating PDF drawings in Designer. We can export it to 3d Step file that can be loaded in most other CAD software. Maybe that is an option to what you want to do.

Matt
by mpyne
Mon Mar 13, 2023 1:12 pm
Forum: Protocase Designer General Chat / Support
Topic: Mac OSX version stuck at 6.0.36 ?
Replies: 3
Views: 9985

Re: Mac OSX version stuck at 6.0.36 ?

Release Mac OSX build 6.0.52 today. Matt
by mpyne
Mon Mar 13, 2023 10:15 am
Forum: Protocase Designer General Chat / Support
Topic: Mac OSX version stuck at 6.0.36 ?
Replies: 3
Views: 9985

Re: Mac OSX version stuck at 6.0.36 ?

Hey Ti-Paul, Mac build does take a bit more effort than the others so I tend not to do it all the time. Totally my fault and something am working on improving. A lot of it comes down to the requirements Apple puts on developers. I will get a mac to build out shortly. Your designs and everything are ...