Search found 96 matches

by Colin
Mon Mar 25, 2019 9:25 am
Forum: Protocase Designer Development Chat
Topic: Preference setting - always open "edit face" maximized
Replies: 1
Views: 3425

Re: Preference setting - always open "edit face" maximized

Hey hwhale,

that is a very good suggestion. I'll put this into our development queue and hopefully get it out to you in our next release!

Thanks,
Colin
by Colin
Thu Nov 08, 2018 12:35 pm
Forum: Protocase Designer General Chat / Support
Topic: Cannot change metal type
Replies: 1
Views: 1568

Re: Cannot change metal type

Hey jm314159, we apologize for the issue you encountered. Could you please send us your PDA file along with the debug logs (these are found in the directory in which Designer is installed)? We can be reached at designer@protocase.com If you are not already, please upgrade to our latest version of De...
by Colin
Thu Nov 08, 2018 12:33 pm
Forum: Protocase Designer General Chat / Support
Topic: How to make a bend?
Replies: 1
Views: 1576

Re: How to make a bend?

Hey LightStriker,

Designer currently does not have the capability to add/remove bends right now. If you would like a bend added or removed, you can pass the information onto the sales rep handling your order or add it as a note in designer.

Colin
by Colin
Wed Oct 10, 2018 1:10 pm
Forum: Protocase Designer Development Chat
Topic: "L-Shape with Base Mounts" enclosure Issue
Replies: 1
Views: 2142

Re: "L-Shape with Base Mounts" enclosure Issue

Hi Louis, you're right, it seems like the cover has extra screws which does not have a corresponding pem on the base. This is a flaw in the model and I can tell you it won't be manufactured this way. As you stated, the 'depth' parameter does not represent the depth of the base, but it is used to cal...
by Colin
Thu Aug 09, 2018 1:47 pm
Forum: Protocase Designer General Chat / Support
Topic: Protocase Designer Graphic Tear
Replies: 2
Views: 2681

Re: Protocase Designer Graphic Tear

Hey diarra,

would you please send us your debug log files? They can be found under /MyDocuments/ProtocaseDesigner . You can send them to designer@protocase.com

Thanks,
Colin
by Colin
Mon Jul 30, 2018 10:27 am
Forum: Protocase Designer Development Chat
Topic: Importing other CAD formats??
Replies: 7
Views: 7247

Re: Importing other CAD formats??

Hi Julia,

thanks for your feedback on different CAD file formats. We are happy to let you know the next release of Designer will include the ability to export STEP (and iges) files. Designer also will have the ability to import these file types but the models will not be able to be edited.

Colin
by Colin
Mon Jun 25, 2018 1:57 pm
Forum: Protocase Designer Development Chat
Topic: Face Designer Zoom wheel always zooms in
Replies: 3
Views: 3412

Re: Face Designer Zoom wheel always zooms in

Hi Gus,

Would you also mind trying to recreate this issue, and then send us the debug.0 log (found in the Procase Designer directory). This will be helpful for us to solve the issue.

Colin
by Colin
Tue May 01, 2018 10:08 am
Forum: Protocase Designer General Chat / Support
Topic: Push changes made in cutout library to design
Replies: 1
Views: 1966

Re: Push changes made in cutout library to design

Hello jmadrigal2,

Designer does not current have this ability. With the way cutouts are placed now, they lose their reference to the library items.

We think you have a good idea though, and will add it to our list of planned features/improvements.

Thank you,
Colin
by Colin
Fri Apr 27, 2018 12:40 pm
Forum: Protocase Designer General Chat / Support
Topic: Version 4.6.15 Can't select graphic or font color
Replies: 3
Views: 2809

Re: Version 4.6.15 Can't select graphic or font color

Hello Lon, I looked into it and it seems that the issue you mentioned is a bug on the 4.6.15 version. The good news is, it is fixed on our 4.6.16 release. Please download it from here to fix your issue: https://www.protocasedesigner.com/download/ Thanks for your feedback and feel free to reach us di...
by Colin
Tue Mar 13, 2018 2:12 pm
Forum: Protocase Designer General Chat / Support
Topic: Designer crashes just after start up
Replies: 1
Views: 1822

Re: Designer crashes just after start up

Hi jordan,

would you mind sending us your debug.0 log file to help us troubleshoot this issue? You can attached it here, or send it to us at designer@protocase.com

Thanks,
Colin